Your Right of Cancellation

You are entitled to withdraw from this contract within a period of fourteen days, without needing to provide any reason at all.

The cancellation period commences on the day upon which you, or a third party you have named (other than the carrier), take physical possession of the goods, and expires fourteen days thereafter.

To exercise your right of cancellation, you need to inform us by means of a clear statement — for instance, by post or by electronic message:

Your notification must make your decision to withdraw from the contract clear. You can optionally use the model cancellation form provided further down — although its use is not required.

To meet the cancellation deadline, it is sufficient that you send your communication concerning the exercise of the right of cancellation before the fourteen-day period has expired.

Consequences of Cancellation

Where a cancellation has been validly exercised, we shall reimburse all payments received from you — including delivery costs (with the exception of any supplementary costs resulting from your having chosen a delivery method other than the least expensive standard delivery offered by us) — without undue delay, and at the latest within fourteen days from the day on which we receive your notification of cancellation.

Refunds are usually issued using the same payment method that was used for the original transaction, unless we have expressly agreed something different with you. In no event will you be charged any fee for the refund itself.

We reserve the right to withhold reimbursement until we have received the goods back, or until you have supplied proof of having returned them — whichever is the earlier.

You are required to return the goods to us without undue delay, and at the latest within fourteen days from the day upon which you communicate your cancellation to us. The deadline is met if you dispatch the goods before that fourteen-day period has expired.

You bear the direct cost of returning the goods.

You are liable only for any diminished value of the goods resulting from handling that goes beyond what is necessary to establish their nature, characteristics, and functioning.

Exclusions from the Right of Cancellation

The right of cancellation does not apply to the following types of contract:

• Contracts for the supply of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
• Contracts for the supply of goods which are liable to deteriorate rapidly, or whose expiry date would be exceeded shortly;
• Contracts for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
• Contracts for the supply of goods which, after delivery and according to their nature, have been inseparably mixed with other items;
• Contracts for the supply of sealed audio or video recordings or sealed computer software, if their seal has been opened after delivery.

Model Cancellation Form

If you wish to cancel the contract, please complete and submit the form below.

The Return Process

How Refunds Work

Your refund will be processed via the same payment method used for the original order. Please note that, depending on your bank or payment provider, the amount can take between five and ten working days to appear in your account.

Damaged or Defective Items

If your goods arrive damaged or defective, please get in touch within seven days of receipt at contact@stelashop.com. Please attach clear photographs of the damage alongside your order number. In such cases, we shall of course cover return shipping costs and offer you, at your choice, either a replacement or a full refund of the purchase price.