Contact
Contact
Last updated: 17 July 2026
Page: Contact · Slug: contact
Got a question about an order, one of our home and garden products, or our service more broadly?
Our customer service team is here to lend a hand — and always aims to reply promptly, clearly, and with useful answers.
The Easiest Way to Reach Us
Email is easily the fastest and most reliable channel. Reaching us that way lets us look into your query thoroughly and reply with a comprehensive answer that covers everything you need.
📧 Email: contact@stelashop.com
🌐 Website: stelashop.com
Response Times
Messages sent to the email address above are typically answered within 24 to 48 hours on working days.
Messages received at weekends or on bank holidays are handled on the next working day.
During particularly busy periods — around bank holidays, seasonal sales, or major promotions — reply times can occasionally stretch a little longer. In those situations we kindly ask for your patience, and can assure you every enquiry receives proper attention.
What to Include in Your Message
To help us handle your query as smoothly and thoroughly as possible, please try to include:
- Order number — if your message relates to an existing order
- Full name — as it appeared on the original order
- Email address — used when the order was placed
- Clear description of your question or the issue you've come across
- Clear photographs — particularly helpful for damaged or defective items
How We Can Help
Our customer service team is available to help across a wide range of topics, including:
- Questions relating to the status or tracking of your order
- Returns, exchanges, and refund enquiries
- Product details and availability across our home and garden range
- Complaints regarding damaged or defective goods
- General questions about our website or your customer account
- Your suggestions and feedback to help us keep improving our service
Business and Legal Enquiries
Business or legal enquiries — for example, those relating to partnerships, business relations, or legal matters — should also be sent to our main email address contact@stelashop.com, ideally with a clear note in the subject line. Your message will then be routed to the appropriate department without unnecessary delay.
Privacy of Your Communication
When you contact us by email, the personal information you provide is used solely for handling your enquiry, and is processed in line with the applicable data protection legislation. Further details are available in our Privacy Policy.
Provider Information
Full legal information about our company is available on our Legal Notice page.