Withdrawal & Cancellation Form

Withdrawal & Cancellation Form

In compliance with EU Directive 2023/2673 โ€” applicable from 19 June 2026

Page: Withdrawal & Cancellation Form ยท Slug: withdrawal-cancellation

๐Ÿ’ก Your right to cancel: Under European Union law, you have the right to withdraw from your purchase within 14 days of receiving your order โ€” no reason required. The form below allows you to exercise this right easily.

How It Works

  1. Complete the form below with your order details.
  2. Review your information in the confirmation step.
  3. Submit your request โ€” you'll receive an automatic confirmation by email.
  4. We'll process your refund within 14 days of receiving the returned goods.

Step 1 โ€” Your Details

Alternative Method to Submit

If you'd prefer not to use the form above, you can also submit your withdrawal request directly by email:

๐Ÿ“ง Email: contact@stelashop.com

Please include your order number, full name, order date, and the products you wish to return.

Downloadable Withdrawal Letter Template

You may use the following template to submit your withdrawal by email:

To: STELA SHOP Email: contact@stelashop.com I hereby give notice that I withdraw from my contract of sale for the following goods: Order number: ______________ Order date: ______________ Goods to be returned: ______________ Name of consumer: ______________ Signature (if posted): ______________ Date: ______________

Important Information

  • The 14-day withdrawal period starts on the day you (or a third party other than the carrier) receive the goods.
  • To meet the deadline, it is sufficient to send your withdrawal notice before the 14-day period has expired.
  • You bear the direct cost of returning the goods, unless otherwise stated.
  • You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.
  • Refunds will be issued using the same payment method used for the original transaction, unless otherwise agreed.

For full details on your rights of cancellation, please see our Cancellation Policy & Returns page.